BeginnerAnalytics
Call Analytics Expertise
Analyze call volume, abandonment rates and quality scores to drive evidence‑based decisions
Instructor-led • Live • Onsite or Virtual
Do more of the work that actually moves the needle
We train your team to protect deep work, run decision-first meetings, and operate async—so output rises without burnout.
Not sure where to start?
We’ll point you to the best-fit training and create a quick plan.
We’ll personalize your recommendations. Our sales executives will discuss pricing options with you.
Tangible outcomes your leaders can measure
Cut low-value meetings and reclaim maker time
Reduce context switching and handoff friction
Adopt async-first cadences across teams
Instrument throughput, cycle time, and WIP limits
Ship with fewer blockers and clearer ownership
Make deep work the default—not the exception
Most-booked courses
See allIntermediateTelephony
Plan, Build, Migrate: Running Your Own Phone System Cutover
A blueprint for teams planning and executing their own unified communications migration, from initial discovery to system go‑live
IntermediateTelephony
Change Management Practices for Telephony Adoption
Admin-focused best practices for operations and maintaining your unified communications phone system
Guided learning pathways
Explore all pathways4 coursesUnified Communications
Unified Communications User Mastery
Become a confident, high-impact UC user: master daily tools, communicate clearly, read basic analytics, and resolve common issues.
View pathway7 coursesUnified Communications
Unified Communications Administrator Expert
End-to-end UC administration: architecture, migrations, compliance, AI, analytics, operations, and troubleshooting.
View pathway3 coursesUnified Communications
Primer Pathway Into Unified Communications Adoption
A clear on-ramp to UC modernization: understand the business case, plan your migration, and build day-one user proficiency.
View pathwayHow training works
Live workshops
Highly interactive sessions led by expert facilitators. Practice, feedback, and real-world scenarios.
- Onsite
- Virtual
Cohort experiences
Teams advance together with accountability, coaching, and between-session challenges.
- Live
- Blended
Enablement toolkits
SOPs, templates, and playbooks so the habits stick long after the workshop.
- Templates
- Playbooks
Frequently asked questions
Ready to level up your team’s output?
Speak with our team to tailor a program to your goals. Our sales executives will discuss pricing options with you.