Course Overview
AICrash Course
AI Chatbots 101
This course introduces AI chatbots, explaining what they are, how they work, and where they fit in customer service. Learners see real examples of chatbots answering common questions and understand when a human handoff is required.
Why this course matters
- Builds awareness of what chatbots can and cannot do.
- Helps businesses respond faster without extra staff.
- Sets realistic expectations about chatbot limits.
- Positions AI as a support tool, not a replacement.
Who should attend
- Customer service representatives.
- Dispatchers managing incoming calls and messages.
- Admin staff supporting customer communication.
What you’ll learn
- What chatbots are and how they work.
- Common use cases for small businesses.
- Benefits and limitations of chatbot use.
- When to use a chatbot vs. a human response.
Practical applications
- Identify FAQs your business could automate.
- Map a chatbot handoff to a live staff member.
- Evaluate chatbot options for your business.