Course Overview
AICrash Course
Understanding AI in Everyday Business
AI can feel mysterious, but it’s already built into many tools staff use daily. This course introduces AI in clear terms and explains its role in everyday workflows. Learners leave with confidence to recognize AI where it already exists in their work.
Why this course matters
- Removes fear and jargon around AI.
- Builds digital literacy for non-technical roles.
- Shows that AI is already part of common software.
- Creates a foundation for future AI training.
Who should attend
- Office staff who interact with digital tools daily.
- Customer service and admin employees.
- Dispatchers and coordinators who manage operations.
What you’ll learn
- What AI is and what it is not.
- The difference between hype and real AI applications.
- Examples of AI features in common platforms like email, scheduling, and CRM.
- How to explain AI simply to peers and clients.
Practical applications
- Recognize AI-powered suggestions in tools you already use.
- Spot opportunities to apply AI in routine tasks.
- Explain AI basics clearly to colleagues or clients.