Course Overview
AIOperations
Using AI to Build Standard Operating Procedures (SOPs)
SOPs ensure consistency, safety, and quality in everyday work, but creating them from scratch is time-intensive. This course teaches staff how to use AI to capture workflows, expand rough notes, and structure them into professional SOPs.
Why this course matters
- Saves hours by automating draft creation.
- Ensures SOPs are consistent in structure and tone.
- Reduces training gaps with clear, step-by-step procedures.
- Provides a repeatable process for ongoing SOP updates.
Who should attend
- Admins documenting operational tasks.
- Coordinators building process guides.
- Team leads responsible for onboarding.
- Supervisors ensuring compliance standards are met.
What you’ll learn
- How to capture workflow steps and decisions.
- Using AI prompts to draft structured SOPs.
- Refining clarity and formatting with AI.
- Exporting SOPs into shareable templates.
Practical applications
- Draft a call-handling SOP from bullet notes.
- Use AI to expand a checklist into a full procedure.
- Update an outdated SOP with current best practices.
- Export a final SOP for onboarding or compliance use.